Privacy Policy

1. Information We Collect

We collect the following information when you use our website or make a purchase:

• Personal Information: Name, phone number, and mailing address
• Email Address (Optional): If provided by you voluntarily
• Payment Information: Credit/debit card details (processed securely via Stripe; we do not store card numbers)
• Order Information: Details of puppies purchased, appointment bookings, and service packages
• Usage Data: Browser type, IP address, pages visited, and time spent on our site (via cookies)

2. How We Use Your Information

We use your information to:

• Process orders and payments
• Send order confirmations, appointment reminders, and customer support follow-ups via SMS and email
• Respond to inquiries and provide customer service
• Improve our website and services
• Comply with legal obligations

3. SMS Notifications

By providing your phone number during checkout or appointment booking, you agree to receive transactional SMS notifications from iHome Puppies, including order confirmations, appointment reminders, and customer support messages. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

We do not sell or share your phone number with third parties for marketing purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Stripe (payments), Twilio (SMS), Vercel (hosting), and other trusted vendors who help operate our website
• Legal Requirements: When required by law or to protect our legal rights

5. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though some features may not function properly.

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of SMS communications at any time by replying STOP
• Request a copy of the data we hold about you

To exercise these rights, contact us at info@ihomepuppies.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us